Frequently Asked Questions

What is fbstars.store?

fbstars.store is a secure platform that allows you to purchase Facebook Stars at competitive rates. We provide a simplified process for buying Stars which you can then use to support your favorite Facebook content creators.

What are Facebook Stars?

Facebook Stars are a virtual currency that allows viewers to support content creators on Facebook. When you send Stars to a creator during their livestream or on their videos, they receive financial support. Creators earn $0.01 USD for each Star they receive.

Is fbstars.store affiliated with Facebook?

No, fbstars.store is not affiliated with, endorsed by, or sponsored by Facebook (Meta Platforms, Inc.). We are a third-party service that facilitates the purchase of Facebook Stars for users.

Is it safe to buy Stars from fbstars.store?

Yes, we take security seriously. We use industry-standard encryption and secure payment processors to protect your information. We never store your credit card details or sensitive payment information on our servers.

How do I purchase Stars on fbstars.store?

To purchase Stars:

1. Create an account or log in to your existing account
2. Select the Stars package you want to purchase
3. Enter your Facebook username or ID where you want the Stars delivered
4. Choose your preferred payment method
5. Complete the payment process
6. Wait for the Stars to be delivered to your Facebook account

What payment methods do you accept?

We accept a variety of payment methods including credit/debit cards, mobile banking, bKash, Nagad, local bank transfers, and other local payment options in Bangladesh. Payment methods may vary based on your location.

How long does it take to receive Stars after purchasing?

Stars are typically delivered to your Facebook account within a few minutes after a successful purchase. However, during high-volume periods or if there are technical issues, it may take up to 24 hours. If you haven't received your Stars after 24 hours, please contact our customer support.

Are there any additional fees when buying Stars?

The price you see for each Stars package includes all our service fees. However, depending on your payment method, you might incur additional charges from your payment provider (such as foreign transaction fees or currency conversion fees).

Do I need to create an account to purchase Stars?

Yes, you need to create an account to purchase Stars on fbstars.store. This helps us track your orders, provide better customer support, and ensure secure transactions.

How can I view my order history?

You can view your order history by logging into your account and visiting the "Order History" or "My Orders" section in your account dashboard. This will show all your past purchases, including the date, amount, and status of each order.

I forgot my password. How can I reset it?

If you've forgotten your password, click on the "Forgot Password" link on the login page. Enter your registered email address, and we'll send you instructions to reset your password.

Can I purchase Stars for someone else?

Yes, you can purchase Stars for another Facebook user. During the checkout process, simply enter their Facebook username or ID instead of yours. Make sure the information is correct to ensure proper delivery.

Why are Stars cheaper on fbstars.store than on Facebook?

We're able to offer competitive rates due to our bulk purchasing capabilities and regional pricing advantages. This allows us to provide Stars at better prices while still ensuring legitimate delivery to your Facebook account.

Is there a minimum or maximum purchase limit?

Yes, our minimum purchase is 100 Stars. For regular accounts, the maximum single purchase is 10,000 Stars. For verified business accounts with established purchase history, higher limits may be available. Contact our support team if you need to make a larger purchase.

Do you offer refunds if I change my mind?

Due to the digital nature of Facebook Stars, all sales are generally final. However, we may consider refunds in specific circumstances such as failed delivery or technical errors. Please refer to our Refund Policy for more details.

Do you offer discounts for bulk purchases?

Yes, we offer volume discounts for larger purchases. The more Stars you buy, the better the rate you'll receive. These discounts are automatically applied during checkout based on the quantity you select.

My Stars weren't delivered. What should I do?

If your Stars haven't been delivered within 24 hours of purchase, please contact our customer support team with your order number and transaction details. We'll investigate the issue and work to resolve it promptly.

I can't complete my payment. What's wrong?

Payment issues can occur for various reasons, including:

• Insufficient funds in your account
• Card restrictions for online or international purchases
• Incorrect card information entered
• Temporary issues with the payment gateway

How can I contact customer support?

You can reach our customer support team through:

• Email: support@fbstars.store
• Live chat on our website (available during business hours)
• Phone: +8801318965415 (9 AM to 6 PM Bangladesh time)
• Contact form on our website

Is my personal information secure?

Yes, we take data security seriously. We use SSL encryption for all transactions and adhere to strict data protection policies. We only collect the information necessary to process your orders and provide customer support. Please review our Privacy Policy for more details on how we handle your information.