Refund Policy

1. Overview

At fbstars.store, we strive to provide excellent service and ensure customer satisfaction. This Refund Policy outlines our procedures regarding refunds for purchases made through our platform for Facebook Stars.

By using our services, you agree to the terms of this Refund Policy. Please read it carefully before making any purchases.

2. Digital Nature of Products

Facebook Stars are digital virtual items that can be used on the Facebook platform. Due to the digital nature of these products, all sales are generally considered final.

Once Facebook Stars have been successfully delivered to your Facebook account, they cannot be returned, and purchases are non-refundable under normal circumstances.

3. Eligible Refund Circumstances

Despite the general no-refund policy for digital goods, we recognize that there are certain situations where a refund may be warranted. We may consider issuing refunds in the following exceptional circumstances:

• Failed Delivery: If you purchased Facebook Stars through our platform and they were not delivered to your Facebook account after a reasonable processing period (typically 24-48 hours), you may be eligible for a refund.
• Technical Errors: If a technical error on our side resulted in an incorrect transaction (e.g., you were charged multiple times for a single purchase or charged for a different amount than what was indicated).
• Unauthorized Purchases: If you can provide reasonable evidence that the purchase was made without your authorization.

4. Refund Request Process

To request a refund, please follow these steps:

1. Contact our customer support team via email atrefunds@fbstars.storeor through our support contact form within 7 days of the purchase date.
2. Provide your order number, transaction ID, and detailed information about the issue you experienced.
3. Include any relevant screenshots or evidence that supports your refund request.
4. Our support team will review your request and respond within 2-3 business days.
5. If your refund request is approved, the amount will be credited back to the original payment method used for the purchase, typically within 5-10 business days, depending on your payment provider's processing time.

5. Non-Refundable Situations

We are unable to provide refunds in the following situations:

• Facebook Stars that have been successfully delivered to your account and are visible in your Facebook balance.
• Facebook Stars that have already been sent to content creators.
• Requests made after the 7-day refund request period.
• Purchases where the refund reason is a change of mind or dissatisfaction with Facebook's Stars system (as these are beyond our control).
• Issues related to Facebook's functionality, restrictions, or policies regarding Stars usage.

6. Payment Processing Fees

Please note that in cases where a refund is issued, payment processing fees incurred during the original transaction may not be refundable. This means the refunded amount might be slightly less than the original purchase amount, as determined by the payment processing company.

7. Chargebacks

We strongly encourage customers to contact our support team before initiating a chargeback with their payment provider. Unauthorized or fraudulent chargebacks may result in the suspension of your account and future access to our services.

If you have a legitimate concern about a transaction, please contact us first so we can attempt to resolve the issue directly.

8. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for updates.

Any refund requests will be processed according to the policy in effect at the time of purchase.

9. Contact Us

If you have any questions about our Refund Policy, please contact us at:

• Email: refunds@fbstars.store
• Phone: +8801318965415
• Mail: 123 Star Street, Dhaka, Bangladesh

Our customer support team is available Monday through Friday, 9:00 AM to 5:00 PM (Bangladesh Standard Time).